Great employees and great service. My wife and I arrived at Laid Back Cycles 30 minutes before closing to test some trikes. At closing time, they stayed open for us and we enjoyed the opportunity to make a decision without pressure. We purchased two Catrikes and numerous accessories. They worked overtime for nearly 3 hours to accommodate us, answer questions and personalize the trikes to fit our sizes. I highly recommend LAIDBACK to anyone interested in a recumbent trike.