I feel like these folks really know their product. Mickey, Jack, James&James, were all communicative, informative and excited about not only the trikes but the lifestyle as well. James is quite an artist when it comes to fixing, customizing and being creative with a product that is not your run of the mill everyday piece of equipment. They stay in touch with this trike community by offering workshops and group rides you can join. One benefit I did not expect was really connecting and getting to know some of their other clients and trike enthusiasts! You can check them out on youtube as well… some great vids! Though I love all my hobbies, I haven’t had something new in my life in a while. I am thrilled to be learning a bunch of new stuff aaaaaand getting back on track to exercising and taking control of my weight/health! Oh, if you have anything like knee issues, bad back or anything(injury/disability) that would require some adaptive/assistive customization, they can do that too!